Business processes are collections of  structured activities and tasks that produce a specific product/service for your customer(s); they encapsulate ‘WHAT you do’ and ‘HOW you do it’. Does my Process look big in this? photo credit: bogenfreund Over time, these processes progressively become bloated, overweight, and unfit (for purpose). The focus and effectiveness of your … Continue reading Process, the Unsexy Shape of Your Customer-Centric World (Part 3 of 6)